What to Do When the Client Does Not Follow the SFBT Script

Using the Solution Focused Approach in session is often a challenge, even for professionals with loads of experience. This is because clients often do not follow the SFBT script. They can respond to our questions with responses about problems or in other ways that make continuing along the SFBT line of questioning difficult. It is not their responsibility to answer better, it is up us (the professional) to be skilled enough to use their responses to craft the next question in the sequence. In this video I share the most important phrase to help keep the conversation going when the client takes you off the script.